Shipping

1.Why is my delivery being delayed?

The reasons for delayed deliveries are as follows:

a. Delays due to seller's circumstances: Delay in stock supply, delay in product release schedule, seller's days off etc.

b. Delays due to domestic courier circumstances: Weather, surge in volume, loss/damage during shipping within China

c. Distribution center: Products unavailable to stock to distribution center due to loss, damage or omission of some items

d. Customs inspection

Please contact the customer center for delivery delay reasons a to c, occurring before transfer to air freight. The specific reasons for delivery delays due to customs inspections after air freight are provided by the respective customs authorities. We ask for your kind understanding.


2.How long does it take for the goods to be delivered after payment?

International shipping procedures are as follows. Please refer to the information below for the expected days taken for each stage.

As shipping may be delayed due to issues that may arise in any stage, please place your orders in advance.

In the case of domestic delivery products, each seller will ship directly to you without the process of the combined package, so delivery will be completed within an average of 3 days from the time of shipment. The shipping day may vary depending on the circumstances of delivery.

a. [Shipping within China]- Domestic shipping completed within three business days from the date of payment completion.

- Goods shipped for international shipping in 1-2 days after all products enter the distribution center

* As goods from multiple sellers are packaged together at the towerlgreen distribution center for international shipping, the time of warehousing is delayed if the delivery of even a single item in the total order is delayed.

b. [Shipping from China to Destination countries]

- Goods shipped by air within 2 days from the date of transfer to express couriers

- Average of 5 days taken for shipping to customer's requested final destination after customs inspection within delivery region

* As time taken for customs inspections and delivery/shipping processes differ by region and country, the final delivery date may vary by region.

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